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How long will delivery take? We know you’re excited to receive your new bags ! Our standard delivery time is 5–12 business days. Please note that this is an estimate, and delivery may take longer due to factors such as holidays, weekends, customs processing, or unexpected courier delays. We appreciate your patience and always strive to deliver your order as quickly as possible.
When will my order ship out? Due to high demand from our ongoing sale, order processing may experience slight delays. All orders will still be shipped within 2–3 business days.
How do I track my order? Once your order has been shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to update. You can track your order directly on our website or using the provided link in your email.
What happens if my order is late? While we aim to meet our delivery estimate, delays can occasionally occur. If your order has not arrived within the expected timeframe, please check its status using the tracking information in your shipping confirmation. If you need further assistance, feel free to contact our support team — we’re here to help!
Do you offer expedited shipping? At this time, we offer standard shipping only. We are working on adding expedited options in the near future and will update this section once available.
What if I need my bag by a specific date? If you need your order for a special occasion or a specific date, we recommend placing it as early as possible to avoid delays. While we cannot guarantee delivery by a specific date, we always do our best to ship your order quickly.
Need Help? Our customer care team is always here for you. Contact us at contact@bymaisoneight.com and we’ll be happy to assist you.