FAQs

Are Maison Eight bags made from real leather?
Our collections feature both premium vegan leather and genuine leather options, designed for durability and a refined finish.

Where do you ship from?
All orders are fulfilled from our central studio in Belgium.

How do I care for my Maison Eight bag?
Wipe gently with a damp cloth, store in the provided dust bag, and keep away from direct heat or sunlight.

What payment methods do you accept?
We accept PayPal, and Shopify Payments.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to follow your package.

What is your return or exchange policy?
We accept returns and exchanges within a specified period. Items must be unused and in their original packaging. Contact us at contact@bymaisoneight.com for assistance.

How can I contact customer support?
For any questions or concerns, please email our support team at contact@bymaisoneight.com